Dispatch and return
Parcels are usually delivered 2 days after receipt of payment by DHL with order tracking and delivery without signature. We will send you an order tracking link regardless of which delivery method you choose.
The shipping costs include loading and packing charges as well as the postage costs. Loading charges are fixed, with transport costs varying depending on the total weight of the package. We advise you to combine several articles in one order. We cannot combine two different orders, and shipping costs are calculated separately for each order. Your parcel will be shipped at your risk, but fragile goods will be handled with special care.
The shipping boxes are wide cut and your goods will be well protected.
You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline - also by returning the goods. The period begins after receipt of the instruction in text form (e.g. as letter, fax, e-mail) but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 EGBGB. The timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. The revocation is to be addressed to:
fon +49 (0) 6151 800 44 0
In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) are to be surrendered. If you are unable to return or surrender the goods or services received or their uses (e.g. advantages of use) to us, or if you are unable to return or surrender them in full or in part, or only in a deteriorated condition, you must compensate us for the loss in value. This can lead to the fact that you must nevertheless fulfil the contractual payment obligations for the period until revocation. For the deterioration of the goods, you only have to pay compensation if the deterioration is due to a handling of the goods that goes beyond the inspection of the properties and functionality. Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail shop, for example. Goods that can be sent by parcel post are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods ordered and if the price of the goods to be returned does not exceed an amount of 100.00 euros or if you at a higher price of the goods at the time of revocation yet the consideration or a contractually agreed partial payment. Otherwise the return is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the sending of your cancellation or the goods, for us with their receipt.